ENJOY FREE SHIPPING ON ALL ORDERS OVER $99!
Gold Coast · Shipping & Support
Delivery &
Warranty
CyberTrigger offers free standard shipping on all gel blaster orders over $99 within Queensland. Choose from Standard Post (2–5 business days), Express Post (1–3 business days), or pick up in person from our Gold Coast showroom in Arundel. Every product ships with a 7-day return window and 60-day warranty against manufacturing defects.
Shipping restriction: Under current Australian regulations, gel blasters can only be shipped to Queensland (QLD) and South Australia (SA). SA deliveries must be sent to a licensed firearms dealer's address. Non-restricted accessories and parts ship Australia-wide.
Shipping Options
| Method | Cost | Timeframe | Coverage |
|---|---|---|---|
| Standard Post | From $14.95 FREE OVER $99 |
2–5 business days | QLD & SA (blasters) | Australia-wide (accessories) |
| Express Post | From $18.95 | 1–3 business days | QLD & SA (blasters) | Australia-wide (accessories) |
| Local Pickup | Free | Mon–Fri 10:00–17:00, Sat 10:00–14:00 | Gold Coast showroom — 41/38 Kendor St, Arundel QLD 4214 |
All orders are shipped via Australia Post with tracking. You'll receive a tracking number by email once your order is dispatched.
How Ordering Works
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1
Place your order — Add items to cart, choose your shipping method (Standard, Express, or Local Pickup), and complete checkout.
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2
Order confirmation — You'll receive an email confirming your order details and estimated delivery date.
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3
Tracking notification — Once dispatched, we'll email you an Australia Post tracking number so you can follow your parcel.
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4
Receive your order — Your parcel arrives at your door, or collect it from our Gold Coast showroom if you chose Local Pickup.
Return & Warranty at a Glance
7-Day Returns
Change of mind- Return or exchange within 7 days of delivery
- Item must be unused and in original packaging
- Proof of purchase required
- Customer pays return shipping
- Original shipping fee is non-refundable
- Refund issued after inspection
60-Day Warranty
Manufacturing defects- Covers manufacturing defects for 60 days
- Faulty items repaired or replaced at no cost
- Every product tested before dispatch
- Report issues within 24 hours of delivery
- Photos or video of the defect may be required
- Proof of purchase required
Return & Refund Conditions
Under the Australian Consumer Law (ACL), you have rights when products are faulty or not as described. CyberTrigger's 7-day return and 60-day warranty policies sit within this framework. Beyond our warranty period, the ACL consumer guarantees may still apply for major faults — contact us if you believe your product has a genuine defect.
- Manufacturing defects — Refund or replacement available for products with genuine manufacturing faults or major failures.
- Faulty under warranty — Defective products within the 60-day warranty period will be repaired or replaced at no cost to you.
- Condition requirement — Items returned for change of mind must be unused, in new condition, with all original packaging and proof of purchase.
- Return shipping — Customers are responsible for return shipping costs. Original shipping fees are non-refundable.
- Refund processing — Refunds are issued to your original payment method after the returned item is received and inspected by our team.
- Final decision — CyberTrigger reserves the right to make the final decision on all return and warranty requests. We may choose to repair an item rather than issue a refund.
Warranty Exclusions
The 60-day warranty does not cover the following:
- Misuse or negligence — Damage from accidents, improper use, mishandling, or any unauthorised modifications.
- Normal wear and tear — Cosmetic imperfections, scratches, or other damage caused by regular use over time.
- Non-original parts — Using parts, accessories, or modifications not supplied or approved by CyberTrigger will void the warranty.
- Abuse or alteration — Products that have been deliberately abused, altered, or damaged are not covered.
Frequently Asked Questions
Yes. Standard shipping is free on all orders over $99 within Queensland. Orders under $99 ship via Australia Post from $14.95.
Gel blasters ship to Queensland (QLD) and South Australia (SA) only. SA deliveries must go to a licensed firearms dealer's address. Non-restricted accessories and parts ship Australia-wide.
Standard Post takes 2–5 business days. Express Post takes 1–3 business days. Local pickup from our Gold Coast showroom is available same day during business hours (Mon–Fri 10:00–17:00, Sat 10:00–14:00).
Check your email for the Australia Post tracking number we sent when your order was dispatched. If the tracking shows no updates or your parcel is overdue, email us at [email protected] with your order number and we'll investigate.
No. Deliveries are handled by Australia Post, which does not operate on public holidays. Orders placed before a holiday period may take longer to arrive — we recommend choosing Express Post if you need faster delivery.
The 7-day return window is for unused items you want to return or exchange for any reason (change of mind). The 60-day warranty covers manufacturing defects found during normal use — faulty products will be repaired or replaced at no cost.
Email [email protected] with your order number, a description of the issue, and photos if applicable. Please report any issues within 24 hours of receiving your order. Our team will respond during business hours and guide you through the next steps.
Once we receive and inspect your returned item, refunds are typically processed within 3–5 business days to your original payment method. You'll receive an email confirmation when the refund is issued.
Need help with your order?
Questions about delivery, returns, or warranty? Get in touch.